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Our Promise to You

A photo booth is the part of your event everyone remembers — so booking one shouldn't be a leap of faith. Here's exactly what Surrey FaceBooth guarantees on every hire.

The Surrey FaceBooth Promise

Booking entertainment for a once-in-a-lifetime event takes trust. These are the things we guarantee on every single hire — in writing, so you know exactly what you're getting before you book.

  • Full Run-Time Guarantee

    We arrive early, set up and test everything before your start time, then run for every minute of the hire you've booked. Setup and pack-down happen on our clock, never yours — and if a late start is ever our fault, we run on at the end to make up the time. If our kit ever misses a beat, we carry backup equipment so the fun doesn't stop.

  • No Hidden Costs

    The price on your quote is the price you pay. Delivery, setup, unlimited sessions and digital sharing are all spelled out up front — no surprise charges added on the day.

  • Your Price, Held for 14 Days

    The price we quote is locked for 14 days, so you can talk it over and book when you're ready — no pressure, no expiring-today tactics.

  • Flawless Attendance Record

    Across thousands of events since 2014 we have never missed a booking. Once your date is confirmed, we will be there.

  • Fully Insured & PAT-Tested

    Every booth carries public liability insurance and all of our equipment is PAT-tested. Venue paperwork is available on request, so your venue is happy too.

  • Set Up to Run Flawlessly

    Some of our booths come with a dedicated attendant who runs them all night, keeping props tidy and the queue moving. Self-service options like selfie pods are set up, tested and left running reliably. Either way, you never lift a finger.

  • Free Online Gallery Option

    Want every shot, not just the prints from the night? You can opt for a free private online gallery of your whole event — all your photos in one place to download and share.

  • Personalised to Your Event

    Hundreds of print templates to start from, personalised with your names, date, colours or branding. Your booth, styled to your event.

  • Our Customer Service Promise

    From your first enquiry to the morning after, Surrey FaceBooth is your single point of contact. Real people, fast replies and a team that genuinely cares your event goes well.

  • Flexible If Plans Change

    Life happens. If you need to move your date, just talk to us — we'll do everything we can to rebook you, subject to availability, without losing your deposit.