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Our Promise to You

A photo booth is the part of your event everyone remembers — so booking one shouldn't be a leap of faith. Here's exactly what Surrey FaceBooth guarantees on every hire.

The Surrey FaceBooth Promise

Booking entertainment for a once-in-a-lifetime event takes trust. These are the things we guarantee on every single hire — in writing, so you know exactly what you're getting before you book.

  • Full Run-Time Guarantee

    We're set up and tested before your start time, then run every minute you've booked — pack-down on our clock, not yours. If a late start is ever our fault, we add the time back at the end, with backup kit on hand just in case.

  • No Hidden Costs

    The price on your quote is the price you pay. Delivery, setup, sessions and digital sharing are all spelled out up front — no surprises on the day.

  • Your Price, Held for 14 Days

    Your quoted price is locked for 14 days, so you can talk it over and book when you're ready. No pressure, no expiring-today tactics.

  • Unlimited Sessions

    Every guest jumps in as many times as they like, all night long. No session limits, no rationing the fun.

  • Free Online Gallery Option

    Want every shot, not just the prints from the night? Opt for a free private online gallery of your whole event to download and share.

  • Personalised to Your Event

    Hundreds of print templates to start from, personalised with your names, date, colours or branding. Your booth, styled to your event.

  • Set Up to Run Flawlessly

    Some booths come with a dedicated attendant all night; self-service options like selfie pods are set up, tested and left running reliably. Either way, you never lift a finger.

  • Flawless Attendance Record

    Across thousands of events since 2014, we've never missed a booking. Once your date is confirmed, we'll be there.

  • Fully Insured & PAT-Tested

    Every booth carries public liability insurance and all our kit is PAT-tested. Venue paperwork is ready on request, so your venue's happy too.

  • We Travel to You — UK-Wide

    Based in Surrey, covering London, Kent, Hampshire, Sussex and the wider South East as standard — and UK-wide for everywhere else.

  • Our Customer Service Promise

    From first enquiry to the morning after, Surrey FaceBooth is your single point of contact. Real people, fast replies, and a team that cares your event goes well.

  • Flexible If Plans Change

    Life happens. Need to move your date? Just talk to us — we'll do everything we can to rebook you, subject to availability, without losing your deposit.